Task Manager App Freshdesk – effortless omnichannel service

So we are talking about…Task Manager App Freshdesk…you can utilize freshdesk for customer support so let’s start first of all you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as quickly as you register you’re gon na get started and that will fill your basic control panel so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and personalize your aid desk you can verify your e-mail and listed below that you can see you can add your language whatever type of language you want on your website alter the color of your logo design so as you can see i’m gon na opt for a pink and listed below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah therefore you can update those and next you’re gon na pick your support channel so how you can be contacted via phone email social media chat or types and listed below that you can add your client assistance e-mail so if somebody is going to be calling you you can set that e-mail over here and next up you can welcome someone to your group so if you have a group that is working for you if somebody is going to be offering the tickets for you you can welcome them over here successive over here we have our control panel our control panel shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a chart that shows you the trends so if the tickets are selling out better or worse it’s going to show you a great trend and listed below that you have your client fulfillment and you can see the percentage of positive responses or negative reactions even neutral actions and the overall actions that you have actually gotten on the best side you’re gon na have your to-do list so something that you need to add to your to-do list you’re gon na include it over here and it’s gon na provide you a great little suggestion on your basic dashboard and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s simply state let’s arrange them by their status and now you can see urgent and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you wish to see if you wish to see the tickets that are designated to a particular person or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and successive below that you have your basic contact and companies so you can view those whichever manner in which you have gotten in touch with individuals you can see their e-mail addresses uh their business titles their phone numbers facebook twitter whatever sort of account details that you have about them listed below that you have your options tab so your solution tab is a general kind of details tab which allows you to see your email marketing your legal requirements

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your service associated statements so if there is something that is kind of miscellaneous you will find it in your services tab and below the services tab you have your analytics and reports reports are the fundamental general overview of how many tickets you might have sold what is the ticket volume trend you can see over here you can get an assistance desk extensive ticket analysis and you can also see your ticket volume patterns so you can Task Manager App Freshdesk

see on the right side you have your today’s ticket inside so how many tickets you might have offered or two what is the boost or reduce in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow agent performance assistance operation and your general account settings over here you can see the progress or the details of a specific team member or a group member and below that you can see your different channels of interaction you can also view your workflow and what type of development you have made what milestones that you have reached and just how much efficiency each representative has you can see that from over here returning into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what sort of ticket this is you can alter its status you can set its priority and you can also set what sort of query it is so what kind of concern it is you can also appoint a specific representative to this inquiry so you can simply include a note essentially reply

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the consumer so it’s immediately going to type in hi matt rogers that’s the customer name this is jane doe what might be the issue with your item i’m just going to send that and now i have replied to this client you can also erase your responses within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a similar sort of reaction you require to provide to each of your clients again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have basic getting started with us refunds and orders info gifts and discount coupons and realities and concerns so in fact in questions you can see over here there is some draft templates that are already available and let’s see for how long will shipment take that’s a concern that is often asked you can just publish this draft and then return to ticketing i’m simply gon na as a sample just select this ticket clearly the concern is different however i’m simply selecting this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a client on the bottom left you can see recommended options and canned forms so you’re going to click recommended solutions and you can see different articles that are a pre-written answer to a client question and you can simply place that pre-written info into your reaction and send it without having to

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retype the very same sort of answers again and again so this is an extremely simple formula for your agents to follow so they can easily react to emails so another terrific function that freshdesk truly provides is creating groups so if you click on groups in the admin section you can develop different groups for various purposes so if a ticket and an issue is related to billing you can appoint a group member so over here i’ve designated myself in this group which individual could specify their role and make them the leader of this type of billing ticket aside from that you can also assign various in the group section you can likewise designate various tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients might have raised a certain scenario and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and valuable and i’ll capture you people in the next video Task Manager App Freshdesk