Teacher Freshdesk – effortless omnichannel service

So we are talking about…Teacher Freshdesk…you can use freshdesk for customer support so let’s get going first of all you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and sign up for totally free as soon as you register you’re gon na get going which will pack your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and customize your aid desk you can validate your e-mail and listed below that you can see you can add your language whatever type of language you want on your site alter the color of your logo so as you can see i’m gon na go with a pink and listed below that you can likewise change your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah therefore you can update those and next you’re gon na choose your assistance channel so how you can be called through phone email social media chat or forms and listed below that you can include your consumer assistance e-mail so if somebody is going to be contacting you you can set that e-mail over here and next up you can invite somebody to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here next up over here we have our control panel our dashboard reveals our

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unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a graph that reveals you the patterns so if the tickets are selling out better or even worse it’s going to reveal you a nice pattern and below that you have your client fulfillment and you can see the percentage of unfavorable reactions or positive actions even neutral responses and the overall responses that you have actually gotten on the right side you’re gon na have your to-do list so something that you require to add to your order of business you’re gon na include it over here and it’s gon na provide you a great little pointer on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just state let’s arrange them by their status and now you can see immediate and high ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you wish to view if you want to see the tickets that are designated to a particular person or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and next up listed below that you have your basic contact and companies so you can see those whichever way that you have actually gotten in touch with individuals you can see their e-mail addresses uh their business titles their telephone number facebook twitter whatever type of account information that you have about them below that you have your options tab so your option tab is a basic type of info tab which permits you to view your email marketing your legal requirements

Get Teacher Freshdesk support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is kind of miscellaneous you will find it in your services tab and below the solutions tab you have your analytics and reports reports are the standard general summary of the number of tickets you may have offered what is the ticket volume pattern you can see over here you can get an aid desk thorough ticket analysis and you can likewise see your ticket volume trends so you can Teacher Freshdesk

see on the ideal side you have your today’s ticket inside so how many tickets you may have sold or so what is the increase or decrease in these sales you can see getting seven tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow agent performance support operation and your basic account settings over here you can see the development or the information of a particular employee or a group member and below that you can see your different channels of interaction you can likewise see your workflow and what sort of development you have made what milestones that you have reached and just how much efficiency each representative has you can view that from over here returning into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what type of ticket this is you can alter its status you can set its concern and you can likewise set what sort of query it is so what type of question it is you can also appoint a specific agent to this inquiry so you can just include a note essentially reply

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tto this person and now i’m going to just tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the client so it’s instantly going to key in hi matt rogers that’s the customer name this is jane doe what might be the issue with your item i’m just going to send that and now i have actually responded to this consumer you can also erase your responses within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a comparable sort of reaction you need to provide to each of your clients again and again you’re going to enter into the options tab and over here you can see there is the categories you have general beginning with us refunds and orders information gifts and coupons and truths and concerns so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see how long will shipment take that’s a concern that is typically asked you can simply publish this draft and then return to ticketing i’m simply gon na as a sample simply choose this ticket undoubtedly the concern is various however i’m simply picking this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a client on the bottom left you can see suggested options and canned forms so you’re going to click suggested solutions and you can see different posts that are a pre-written answer to a customer question and you can just place that pre-written details into your reaction and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same kind of responses again and again so this is a really easy formula for your representatives to follow so they can quickly react to emails so another fantastic function that freshdesk really supplies is developing groups so if you click on groups in the admin area you can produce various groups for different purposes so if a ticket and an issue is associated with billing you can assign a group member so over here i’ve appointed myself in this group which person could specify their function and make them the leader of this type of billing ticket besides that you can also assign various in the group area you can also appoint different tickets to different groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers might have elevated a certain situation and yeah this is how you can start with your online ticketing using freshdesk.com i hope you men found this easy to understand and useful and i’ll capture you people in the next video Teacher Freshdesk

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Teacher Freshdesk – effortless omnichannel service

So we are talking about…Teacher Freshdesk…you can use freshdesk for customer care so let’s start first of all you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your information and sign up for totally free as soon as you sign up you’re gon na begin and that will pack your basic control panel so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and customize your help desk you can confirm your e-mail and below that you can see you can add your language whatever kind of language you desire on your site alter the color of your logo so as you can see i’m gon na opt for a pink and below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i need to make that black yeah and so you can upgrade those and next you’re gon na select your assistance channel so how you can be gotten in touch with via phone e-mail social networks chat or kinds and listed below that you can include your consumer assistance email so if someone is going to be contacting you you can set that e-mail over here and next up you can welcome someone to your team so if you have a team that is working for you if somebody is going to be offering the tickets for you you can invite them over here successive over here we have our control panel our control panel shows our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a chart that shows you the trends so if the tickets are selling out better or even worse it’s going to show you a nice trend and below that you have your consumer satisfaction and you can see the portion of favorable responses or negative responses even neutral responses and the overall actions that you have received on the best side you’re gon na have your to-do list so something that you need to add to your to-do list you’re gon na add it over here and it’s gon na give you a good little suggestion on your basic dashboard and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply say let’s arrange them by their status and now you can see high and urgent ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you want to view if you want to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and next up below that you have your basic contact and companies so you can see those whichever manner in which you have called individuals you can see their email addresses uh their business titles their telephone number facebook twitter whatever type of account information that you have about them below that you have your options tab so your service tab is a basic kind of details tab which allows you to view your e-mail marketing your legal requirements

Get Teacher Freshdesk support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is sort of various you will discover it in your services tab and listed below the solutions tab you have your reports and analytics reports are the basic general summary of the number of tickets you might have sold what is the ticket volume pattern you can see over here you can get an aid desk extensive ticket analysis and you can also view your ticket volume patterns so you can Teacher Freshdesk

see on the ideal side you have your today’s ticket inside so how many tickets you might have sold approximately what is the boost or decrease in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow representative productivity assistance operation and your general account settings over here you can view the development or the information of a specific team member or a group member and below that you can see your various channels of interaction you can likewise view your workflow and what kind of progress you have made what milestones that you have reached and just how much efficiency each representative has you can see that from over here returning into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what sort of ticket this is you can alter its status you can set its priority and you can likewise set what type of inquiry it is so what type of question it is you can also appoint a specific representative to this question so you can just include a note basically respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the customer so it’s instantly going to enter hi matt rogers that’s the customer name this is jane doe what might be the problem with your item i’m simply going to send out that and now i have replied to this consumer you can likewise delete your actions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a comparable type of response you need to give to each of your clients again and again you’re going to go into the solutions tab and over here you can see there is the classifications you have actually basic getting started with us orders and refunds information presents and vouchers and facts and concerns so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see for how long will shipment take that’s a question that is often asked you can just release this draft and after that return to ticketing i’m just gon na as a sample simply select this ticket certainly the question is different however i’m just choosing this as a sample and now i’m simply going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a client on the bottom left you can see recommended solutions and canned kinds so you’re going to click on suggested solutions and you can see different posts that are a pre-written answer to a customer question and you can just insert that pre-written info into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same type of answers again and again so this is a really simple formula for your representatives to follow so they can quickly respond to emails so another fantastic feature that freshdesk truly offers is developing groups so if you click groups in the admin area you can produce various groups for different purposes so if a ticket and a problem is associated with billing you can designate a group member so over here i have actually assigned myself in this group and that individual could define their role and make them the leader of this kind of billing ticket besides that you can also designate various in the group area you can likewise assign various tickets to various groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients may have raised a specific circumstance and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you men found this easy to understand and valuable and i’ll catch you people in the next video Teacher Freshdesk