Teamlinkt Freshdesk – effortless omnichannel service

So we are talking about…Teamlinkt Freshdesk…you can use freshdesk for client service so let’s begin first off you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as quickly as you register you’re gon na begin and that will pack your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and personalize your assistance desk you can verify your email and below that you can see you can add your language whatever kind of language you want on your website change the color of your logo design so as you can see i’m gon na choose a pink and listed below that you can also alter your menu color so i’m also gon na make that pink i guess or i must make that black yeah and so you can upgrade those and next you’re gon na select your support channel so how you can be contacted via phone email social media chat or kinds and below that you can add your customer support email so if someone is going to be calling you you can set that e-mail over here and next up you can invite somebody to your team so if you have a team that is working for you if someone is going to be offering the tickets for you you can invite them over here next up over here we have our dashboard our control panel reveals our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that shows you the trends so if the tickets are selling out much better or even worse it’s going to show you a great pattern and below that you have your client satisfaction and you can see the percentage of positive responses or negative responses even neutral reactions and the overall reactions that you have received on the ideal side you’re gon na have your order of business so something that you require to add to your to-do list you’re gon na add it over here and it’s gon na provide you a nice little tip on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply state let’s arrange them by their status and now you can see urgent and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you want to view if you want to see the tickets that are appointed to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out as per your needs and successive below that you have your basic contact and companies so you can view those whichever manner in which you have actually gotten in touch with individuals you can see their e-mail addresses uh their company titles their contact number facebook twitter whatever kind of account details that you have about them below that you have your services tab so your service tab is a basic kind of info tab which enables you to view your email marketing your legal requirements

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your service associated announcements so if there is something that is sort of miscellaneous you will find it in your options tab and below the solutions tab you have your reports and analytics reports are the fundamental general summary of the number of tickets you may have sold what is the ticket volume pattern you can see over here you can get an assistance desk in-depth ticket analysis and you can also see your ticket volume patterns so you can Teamlinkt Freshdesk

see on the right side you have your today’s ticket inside so how many tickets you might have offered or so what is the increase or decrease in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow agent performance assistance operation and your basic account settings over here you can see the progress or the details of a certain staff member or a group member and below that you can see your different channels of communication you can also see your workflow and what kind of progress you have actually made what milestones that you have actually reached and how much performance each representative has you can view that from over here going back into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what kind of ticket this is you can alter its status you can set its concern and you can also set what sort of query it is so what type of question it is you can also designate a particular representative to this inquiry so you can just include a note basically respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the consumer so it’s instantly going to enter hi matt rogers that’s the consumer name this is jane doe what might be the concern with your item i’m just going to send out that and now i have actually responded to this consumer you can also delete your reactions within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a similar sort of reaction you need to offer to each of your consumers again and again you’re going to enter into the services tab and over here you can see there is the categories you have general beginning with us orders and refunds info presents and vouchers and facts and questions so in fact in questions you can see over here there is some draft design templates that are currently offered and let’s see the length of time will delivery take that’s a concern that is typically asked you can simply publish this draft and then return to ticketing i’m simply gon na as a sample simply select this ticket obviously the concern is different however i’m simply picking this as a sample and now i’m just going to pick this as a sample and i’m going to reply to it and you can see when you’re replying to a client on the bottom left you can see recommended options and canned kinds so you’re going to click on recommended services and you can see different posts that are a pre-written answer to a consumer concern and you can just place that pre-written info into your reaction and send it without having to

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retype the very same type of responses again and again so this is a really simple formula for your agents to follow so they can quickly react to emails so another fantastic feature that freshdesk truly supplies is developing groups so if you click groups in the admin area you can produce different groups for various functions so if an issue and a ticket is associated with billing you can appoint a group member so over here i’ve designated myself in this group and that individual could specify their function and make them the leader of this sort of billing ticket besides that you can also assign various in the group section you can also appoint various tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers might have elevated a certain scenario and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you guys discovered this easy to understand and handy and i’ll capture you guys in the next video Teamlinkt Freshdesk