Technical Architect Freshdesk Salary – effortless omnichannel service

So we are talking about…Technical Architect Freshdesk Salary…you can use freshdesk for client service so let’s get going to begin with you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your information and sign up for free as quickly as you sign up you’re gon na begin which will load your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and customize your help desk you can confirm your email and below that you can see you can include your language whatever sort of language you desire on your site alter the color of your logo design so as you can see i’m gon na opt for a pink and below that you can likewise change your menu color so i’m also gon na make that pink i guess or i must make that black yeah and so you can upgrade those and next you’re gon na select your assistance channel so how you can be called through phone e-mail social media chat or kinds and listed below that you can add your consumer assistance email so if somebody is going to be contacting you you can set that e-mail over here and next up you can invite someone to your group so if you have a group that is working for you if somebody is going to be offering the tickets for you you can welcome them over here successive over here we have our dashboard our control panel reveals our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that shows you the trends so if the tickets are selling out better or worse it’s going to reveal you a good pattern and listed below that you have your consumer fulfillment and you can see the portion of positive actions or negative reactions even neutral responses and the total reactions that you have gotten on the best side you’re gon na have your order of business so something that you need to add to your order of business you’re gon na add it over here and it’s gon na provide you a great little suggestion on your basic dashboard and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s just say let’s sort them by their status and now you can see urgent and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you want to see if you want to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can see them over here you can filter them out according to your needs and next up listed below that you have your basic contact and business so you can see those whichever manner in which you have actually gotten in touch with individuals you can see their e-mail addresses uh their business titles their telephone number facebook twitter whatever sort of account information that you have about them listed below that you have your services tab so your option tab is a general type of details tab which enables you to see your email marketing your legal requirements

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your service related announcements so if there is something that is type of miscellaneous you will find it in your solutions tab and below the options tab you have your analytics and reports reports are the basic general overview of how many tickets you may have sold what is the ticket volume pattern you can see over here you can get a help desk extensive ticket analysis and you can also view your ticket volume trends so you can Technical Architect Freshdesk Salary

see on the right side you have your today’s ticket inside so how many tickets you may have sold approximately what is the increase or reduce in these sales you can see getting seven tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow representative performance support operation and your basic account settings over here you can see the progress or the details of a specific team member or a group member and listed below that you can see your different channels of communication you can also view your workflow and what sort of development you have actually made what turning points that you have actually reached and just how much productivity each representative has you can view that from over here going back into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what sort of ticket this is you can change its status you can set its top priority and you can also set what sort of inquiry it is so what type of question it is you can also assign a particular agent to this question so you can simply include a note basically respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the consumer so it’s automatically going to key in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your product i’m just going to send that and now i have actually responded to this client you can likewise erase your responses within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a similar sort of response you need to offer to each of your consumers again and again you’re going to go into the solutions tab and over here you can see there is the categories you have actually general beginning with us orders and refunds info presents and coupons and truths and questions so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see how long will delivery take that’s a concern that is frequently asked you can just release this draft and after that return to ticketing i’m simply gon na as a sample just choose this ticket certainly the question is various but i’m simply selecting this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re responding to a customer on the bottom left you can see recommended solutions and canned types so you’re going to click suggested options and you can see different posts that are a pre-written answer to a client question and you can simply insert that pre-written info into your response and send it without having to

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retype the same type of responses again and again so this is an extremely easy formula for your agents to follow so they can quickly react to e-mails so another excellent feature that freshdesk actually provides is producing groups so if you click groups in the admin section you can develop various groups for various functions so if a ticket and an issue is related to billing you can appoint a group member so over here i have actually designated myself in this group which person could specify their role and make them the leader of this type of billing ticket besides that you can likewise designate different in the group area you can likewise designate different tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers might have elevated a certain scenario and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you people found this easy to understand and handy and i’ll capture you men in the next video Technical Architect Freshdesk Salary