Test Freshdesk Talk – effortless omnichannel service

So we are talking about…Test Freshdesk Talk…you can use freshdesk for client service so let’s get started first off you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your information and register for complimentary as quickly as you sign up you’re gon na begin which will pack your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and personalize your aid desk you can validate your email and listed below that you can see you can include your language whatever sort of language you desire on your site alter the color of your logo so as you can see i’m gon na choose a pink and below that you can also change your menu color so i’m also gon na make that pink i guess or i should make that black yeah therefore you can upgrade those and next you’re gon na pick your support channel so how you can be contacted through phone e-mail social networks chat or forms and below that you can add your customer support email so if someone is going to be calling you you can set that e-mail over here and next up you can invite somebody to your group so if you have a team that is working for you if somebody is going to be offering the tickets for you you can invite them over here successive over here we have our control panel our control panel reveals our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a graph that reveals you the trends so if the tickets are selling out better or even worse it’s going to reveal you a nice pattern and listed below that you have your customer complete satisfaction and you can see the percentage of negative responses or favorable reactions even neutral reactions and the total reactions that you have actually received on the best side you’re gon na have your to-do list so something that you need to contribute to your to-do list you’re gon na add it over here and it’s gon na offer you a good little suggestion on your basic dashboard and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s just say let’s arrange them by their status and now you can see high and immediate ones will be on the leading however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you want to view if you wish to see the tickets that are assigned to a specific person or the tickets that are still unassigned you can view them over here you can filter them out based on your requirements and next up below that you have your basic contact and companies so you can view those whichever way that you have contacted people you can see their e-mail addresses uh their business titles their telephone number facebook twitter whatever sort of account details that you have about them below that you have your solutions tab so your service tab is a general type of info tab which permits you to see your e-mail marketing your legal requirements

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your service related announcements so if there is something that is type of various you will discover it in your services tab and listed below the solutions tab you have your analytics and reports reports are the fundamental general introduction of how many tickets you may have offered what is the ticket volume pattern you can see over here you can get an aid desk in-depth ticket analysis and you can also see your ticket volume patterns so you can Test Freshdesk Talk

see on the best side you have your today’s ticket inside so the number of tickets you may have offered or so what is the increase or reduce in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow representative productivity assistance operation and your general account settings over here you can see the progress or the information of a particular employee or a group member and below that you can see your different channels of communication you can likewise view your workflow and what type of progress you have made what turning points that you have reached and how much efficiency each representative has you can view that from over here going back into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what kind of ticket this is you can alter its status you can set its top priority and you can likewise set what type of inquiry it is so what kind of concern it is you can also designate a particular representative to this inquiry so you can just add a note generally reply

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the customer so it’s immediately going to key in hi matt rogers that’s the client name this is jane doe what might be the concern with your item i’m simply going to send that and now i have replied to this client you can also delete your actions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a comparable type of response you need to give to each of your clients again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have general starting with us orders and refunds information gifts and discount coupons and facts and questions so in fact in questions you can see over here there is some draft design templates that are currently available and let’s see how long will delivery take that’s a concern that is frequently asked you can just release this draft and after that return to ticketing i’m simply gon na as a sample simply select this ticket obviously the question is different however i’m just choosing this as a sample and now i’m just going to select this as a sample and i’m going to reply to it and you can see when you’re responding to a client on the bottom left you can see recommended solutions and canned types so you’re going to click on suggested options and you can see different articles that are a pre-written answer to a client concern and you can simply insert that pre-written info into your response and send it without needing to

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retype the very same kind of answers again and again so this is a very easy formula for your agents to follow so they can easily react to emails so another great function that freshdesk truly offers is developing groups so if you click on groups in the admin area you can develop various groups for various purposes so if a problem and a ticket is associated with billing you can assign a group member so over here i have actually assigned myself in this group and that individual might specify their function and make them the leader of this type of billing ticket besides that you can likewise designate different in the group section you can likewise appoint different tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers may have raised a specific circumstance and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you guys discovered this easy to understand and useful and i’ll capture you people in the next video Test Freshdesk Talk