Textfree Freshdesk – effortless omnichannel service

So we are talking about…Textfree Freshdesk…you can use freshdesk for customer service so let’s get started first of all you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as soon as you sign up you’re gon na get going which will pack your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and customize your aid desk you can validate your e-mail and listed below that you can see you can include your language whatever kind of language you want on your site alter the color of your logo design so as you can see i’m gon na opt for a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah and so you can upgrade those and next you’re gon na pick your support channel so how you can be contacted via phone email social media chat or types and below that you can add your client assistance e-mail so if somebody is going to be contacting you you can set that e-mail over here and next up you can invite someone to your group so if you have a team that is working for you if somebody is going to be offering the tickets for you you can welcome them over here next up over here we have our dashboard our dashboard reveals our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that reveals you the trends so if the tickets are selling out much better or even worse it’s going to show you a great pattern and listed below that you have your client complete satisfaction and you can see the portion of favorable reactions or unfavorable actions even neutral reactions and the total actions that you have gotten on the right side you’re gon na have your to-do list so something that you need to add to your order of business you’re gon na add it over here and it’s gon na give you a nice little tip on your basic dashboard and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s just state let’s arrange them by their status and now you can see high and urgent ones will be on the leading nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you wish to view if you want to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can see them over here you can filter them out based on your needs and successive below that you have your basic contact and companies so you can see those whichever manner in which you have actually called individuals you can see their email addresses uh their company titles their phone numbers facebook twitter whatever type of account information that you have about them listed below that you have your options tab so your option tab is a basic sort of details tab which enables you to view your e-mail marketing your legal requirements

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your service associated announcements so if there is something that is kind of various you will discover it in your options tab and listed below the solutions tab you have your analytics and reports reports are the standard general introduction of how many tickets you may have sold what is the ticket volume trend you can see over here you can get an aid desk extensive ticket analysis and you can also view your ticket volume trends so you can Textfree Freshdesk

see on the best side you have your today’s ticket inside so how many tickets you might have offered or so what is the increase or decrease in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow agent performance support operation and your general account settings over here you can see the development or the details of a particular employee or a group member and listed below that you can see your different channels of communication you can likewise see your workflow and what sort of progress you have made what milestones that you have reached and just how much performance each agent has you can view that from over here going back into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what sort of ticket this is you can alter its status you can set its top priority and you can likewise set what kind of question it is so what kind of question it is you can also appoint a particular representative to this question so you can simply add a note generally respond

 

tto this person and now i’m going to simply tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the client so it’s automatically going to type in hi matt rogers that’s the customer name this is jane doe what might be the issue with your product i’m simply going to send that and now i have actually replied to this consumer you can also erase your reactions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a comparable kind of reaction you need to provide to each of your clients again and again you’re going to enter into the options tab and over here you can see there is the categories you have actually basic getting started with us refunds and orders information presents and discount coupons and facts and concerns so in fact in questions you can see over here there is some draft templates that are currently offered and let’s see the length of time will delivery take that’s a question that is frequently asked you can just release this draft and after that go back to ticketing i’m just gon na as a sample just select this ticket undoubtedly the concern is various but i’m just selecting this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a consumer on the bottom left you can see recommended services and canned forms so you’re going to click on suggested options and you can see various articles that are a pre-written answer to a customer concern and you can just insert that pre-written details into your response and send it without needing to

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retype the same kind of answers again and again so this is an extremely easy formula for your representatives to follow so they can quickly respond to e-mails so another fantastic function that freshdesk truly provides is developing groups so if you click on groups in the admin section you can develop different groups for various functions so if a ticket and a problem is related to billing you can appoint a group member so over here i have actually assigned myself in this group which person might specify their role and make them the leader of this type of billing ticket aside from that you can likewise assign different in the group area you can also designate various tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers may have raised a specific scenario and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and handy and i’ll capture you men in the next video Textfree Freshdesk