The Configuration Linking Jira With Freshdesk Support Couldn’t Be Found – effortless omnichannel service

So we are talking about…The Configuration Linking Jira With Freshdesk Support Couldn’t Be Found…you can use freshdesk for client service so let’s begin first off you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as soon as you sign up you’re gon na get started which will fill your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and personalize your assistance desk you can verify your e-mail and below that you can see you can include your language whatever type of language you want on your site change the color of your logo so as you can see i’m gon na choose a pink and below that you can also alter your menu color so i’m also gon na make that pink i guess or i must make that black yeah and so you can upgrade those and next you’re gon na select your assistance channel so how you can be called by means of phone e-mail social networks chat or forms and below that you can include your customer support email so if someone is going to be contacting you you can set that email over here and next up you can welcome someone to your team so if you have a group that is working for you if someone is going to be offering the tickets for you you can welcome them over here successive over here we have our dashboard our control panel reveals our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that reveals you the trends so if the tickets are selling out better or worse it’s going to show you a nice trend and below that you have your consumer satisfaction and you can see the percentage of favorable actions or negative responses even neutral reactions and the total reactions that you have gotten on the best side you’re gon na have your order of business so something that you need to contribute to your order of business you’re gon na add it over here and it’s gon na offer you a good little reminder on your basic control panel and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s just state let’s sort them by their status and now you can see immediate and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you want to see if you want to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can view them over here you can filter them out as per your needs and next up listed below that you have your basic contact and companies so you can see those whichever way that you have gotten in touch with individuals you can see their e-mail addresses uh their business titles their phone numbers facebook twitter whatever type of account information that you have about them listed below that you have your options tab so your option tab is a general sort of details tab which enables you to see your e-mail marketing your legal requirements

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your service related statements so if there is something that is kind of miscellaneous you will find it in your solutions tab and listed below the services tab you have your reports and analytics reports are the basic general summary of the number of tickets you may have offered what is the ticket volume pattern you can see over here you can get an assistance desk thorough ticket analysis and you can also view your ticket volume patterns so you can The Configuration Linking Jira With Freshdesk Support Couldn’t Be Found

see on the best side you have your today’s ticket inside so how many tickets you might have offered or so what is the boost or reduce in these sales you can see getting seven tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow representative efficiency support operation and your basic account settings over here you can see the progress or the details of a specific staff member or a group member and listed below that you can see your various channels of communication you can likewise see your workflow and what sort of development you have actually made what turning points that you have actually reached and how much performance each agent has you can view that from over here going back into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what kind of ticket this is you can change its status you can set its concern and you can likewise set what type of query it is so what type of concern it is you can also designate a particular representative to this inquiry so you can just add a note basically respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the consumer so it’s immediately going to type in hi matt rogers that’s the client name this is jane doe what might be the concern with your item i’m just going to send that and now i have actually responded to this client you can likewise erase your reactions within 10 seconds so if you slip up you can delete them within a few seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a comparable sort of response you require to give to each of your clients again and again you’re going to enter into the solutions tab and over here you can see there is the categories you have actually general beginning with us refunds and orders information presents and discount coupons and facts and concerns so in fact in questions you can see over here there is some draft templates that are already available and let’s see the length of time will shipment take that’s a question that is frequently asked you can simply release this draft and after that go back to ticketing i’m just gon na as a sample simply select this ticket undoubtedly the concern is various however i’m just choosing this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re responding to a client on the bottom left you can see recommended solutions and canned kinds so you’re going to click on recommended services and you can see different articles that are a pre-written answer to a customer question and you can just place that pre-written info into your reaction and send it without having to

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retype the exact same sort of responses again and again so this is a very simple formula for your representatives to follow so they can easily react to emails so another terrific function that freshdesk truly provides is developing groups so if you click on groups in the admin section you can develop different groups for various purposes so if a ticket and an issue is connected to billing you can designate a group member so over here i have actually designated myself in this group which person might specify their role and make them the leader of this kind of billing ticket besides that you can also designate different in the group area you can likewise assign various tickets to different groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients might have elevated a specific circumstance and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you guys found this easy to understand and helpful and i’ll capture you guys in the next video The Configuration Linking Jira With Freshdesk Support Couldn’t Be Found