The Freshdesk Account Linked To Jira Is No Longer Reachable – effortless omnichannel service

So we are talking about…The Freshdesk Account Linked To Jira Is No Longer Reachable…you can use freshdesk for customer service so let’s start to begin with you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as soon as you register you’re gon na get started which will load your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and personalize your help desk you can verify your e-mail and below that you can see you can include your language whatever type of language you desire on your site alter the color of your logo so as you can see i’m gon na choose a pink and below that you can also change your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah and so you can upgrade those and next you’re gon na pick your support channel so how you can be contacted via phone e-mail social networks chat or types and listed below that you can include your customer support email so if someone is going to be contacting you you can set that email over here and next up you can welcome someone to your group so if you have a team that is working for you if somebody is going to be offering the tickets for you you can welcome them over here next up over here we have our dashboard our control panel reveals our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that shows you the patterns so if the tickets are selling out much better or worse it’s going to show you a great pattern and below that you have your customer complete satisfaction and you can see the percentage of negative reactions or positive actions even neutral reactions and the total actions that you have actually gotten on the right side you’re gon na have your order of business so something that you need to add to your to-do list you’re gon na include it over here and it’s gon na give you a great little pointer on your basic dashboard and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply say let’s arrange them by their status and now you can see high and urgent ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you wish to see if you wish to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out based on your requirements and next up below that you have your basic contact and business so you can view those whichever way that you have actually contacted individuals you can see their email addresses uh their business titles their phone numbers facebook twitter whatever type of account details that you have about them listed below that you have your options tab so your option tab is a basic type of details tab which permits you to see your email marketing your legal requirements

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your service associated statements so if there is something that is type of various you will find it in your services tab and below the solutions tab you have your analytics and reports reports are the standard general introduction of the number of tickets you may have sold what is the ticket volume trend you can see over here you can get an aid desk thorough ticket analysis and you can likewise see your ticket volume trends so you can The Freshdesk Account Linked To Jira Is No Longer Reachable

see on the right side you have your today’s ticket inside so the number of tickets you may have offered approximately what is the boost or decrease in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow representative efficiency support operation and your general account settings over here you can see the progress or the information of a specific team member or a group member and listed below that you can see your various channels of communication you can likewise see your workflow and what kind of development you have made what turning points that you have reached and just how much performance each agent has you can view that from over here going back into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what kind of ticket this is you can change its status you can set its priority and you can likewise set what kind of query it is so what type of concern it is you can likewise designate a specific representative to this query so you can simply add a note basically reply

 

tto this person and now i’m going to simply tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the consumer so it’s instantly going to type in hi matt rogers that’s the client name this is jane doe what might be the concern with your product i’m simply going to send out that and now i have actually responded to this client you can likewise erase your reactions within 10 seconds so if you slip up you can erase them within a few seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a similar sort of response you require to provide to each of your consumers again and again you’re going to enter into the services tab and over here you can see there is the classifications you have general beginning with us orders and refunds info presents and vouchers and truths and concerns so in fact in questions you can see over here there is some draft design templates that are currently readily available and let’s see how long will shipment take that’s a concern that is typically asked you can just release this draft and after that return to ticketing i’m just gon na as a sample simply choose this ticket clearly the concern is different but i’m simply selecting this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re responding to a customer on the bottom left you can see suggested services and canned forms so you’re going to click suggested options and you can see various articles that are a pre-written answer to a client concern and you can simply insert that pre-written details into your reaction and send it without needing to

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retype the same sort of answers again and again so this is a really simple formula for your agents to follow so they can easily react to emails so another fantastic feature that freshdesk truly provides is developing groups so if you click on groups in the admin section you can develop different groups for various purposes so if a ticket and an issue is associated with billing you can assign a group member so over here i’ve appointed myself in this group and that individual could define their function and make them the leader of this type of billing ticket aside from that you can also assign different in the group area you can also appoint different tickets to various groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers might have elevated a certain scenario and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and handy and i’ll capture you people in the next video The Freshdesk Account Linked To Jira Is No Longer Reachable