The Page You Are Looking For Does Not Exist Freshdesk – effortless omnichannel service

So we are talking about…The Page You Are Looking For Does Not Exist Freshdesk…you can use freshdesk for customer care so let’s begin first off you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as quickly as you register you’re gon na start which will load your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and personalize your assistance desk you can confirm your e-mail and below that you can see you can include your language whatever kind of language you desire on your website alter the color of your logo design so as you can see i’m gon na go with a pink and below that you can likewise change your menu color so i’m also gon na make that pink i guess or i must make that black yeah and so you can update those and next you’re gon na select your assistance channel so how you can be contacted by means of phone e-mail social networks chat or forms and below that you can include your customer support e-mail so if someone is going to be contacting you you can set that email over here and next up you can welcome somebody to your group so if you have a team that is working for you if someone is going to be offering the tickets for you you can invite them over here next up over here we have our dashboard our control panel reveals our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that reveals you the patterns so if the tickets are selling out better or worse it’s going to show you a nice trend and listed below that you have your consumer complete satisfaction and you can see the percentage of favorable reactions or negative actions even neutral responses and the overall responses that you have received on the right side you’re gon na have your to-do list so something that you need to contribute to your to-do list you’re gon na add it over here and it’s gon na offer you a good little pointer on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just state let’s sort them by their status and now you can see high and urgent ones will be on the top nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you want to view if you wish to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out based on your needs and next up below that you have your basic contact and companies so you can view those whichever manner in which you have actually contacted people you can see their e-mail addresses uh their company titles their contact number facebook twitter whatever sort of account information that you have about them listed below that you have your options tab so your option tab is a basic sort of details tab which enables you to view your e-mail marketing your legal requirements

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your service related statements so if there is something that is kind of various you will discover it in your services tab and below the solutions tab you have your reports and analytics reports are the standard general summary of the number of tickets you might have sold what is the ticket volume pattern you can see over here you can get a help desk extensive ticket analysis and you can also view your ticket volume trends so you can The Page You Are Looking For Does Not Exist Freshdesk

see on the right side you have your today’s ticket inside so how many tickets you may have offered or two what is the boost or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow agent efficiency support operation and your general account settings over here you can view the development or the information of a particular team member or a group member and listed below that you can see your various channels of communication you can likewise see your workflow and what type of development you have actually made what milestones that you have reached and how much performance each agent has you can see that from over here going back into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what type of ticket this is you can alter its status you can set its top priority and you can also set what kind of query it is so what kind of concern it is you can also designate a particular representative to this question so you can simply include a note essentially reply

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the client so it’s automatically going to enter hi matt rogers that’s the client name this is jane doe what might be the issue with your product i’m simply going to send out that and now i have actually responded to this customer you can likewise erase your responses within 10 seconds so if you slip up you can delete them within a few seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a similar kind of reaction you require to give to each of your consumers again and again you’re going to enter into the options tab and over here you can see there is the categories you have actually general getting started with us orders and refunds information presents and coupons and realities and questions so in fact in questions you can see over here there is some draft design templates that are currently offered and let’s see the length of time will delivery take that’s a concern that is typically asked you can just release this draft and after that go back to ticketing i’m simply gon na as a sample just select this ticket undoubtedly the concern is various but i’m just choosing this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see suggested solutions and canned kinds so you’re going to click on recommended solutions and you can see various short articles that are a pre-written answer to a customer question and you can simply insert that pre-written information into your reaction and send it without needing to

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retype the very same type of answers again and again so this is an extremely easy formula for your agents to follow so they can quickly react to emails so another terrific feature that freshdesk really offers is producing groups so if you click on groups in the admin section you can create various groups for various purposes so if a ticket and a concern is associated with billing you can designate a group member so over here i’ve assigned myself in this group and that individual could define their function and make them the leader of this sort of billing ticket besides that you can also designate various in the group area you can also assign different tickets to different groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers might have elevated a particular scenario and yeah this is how you can start with your online ticketing using freshdesk.com i hope you men found this easy to understand and useful and i’ll catch you guys in the next video The Page You Are Looking For Does Not Exist Freshdesk