Theming Upgrade Freshdesk – effortless omnichannel service

So we are talking about…Theming Upgrade Freshdesk…you can utilize freshdesk for customer support so let’s begin to begin with you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your information and register for free as soon as you register you’re gon na get started which will fill your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and personalize your aid desk you can confirm your email and listed below that you can see you can add your language whatever type of language you desire on your site change the color of your logo design so as you can see i’m gon na opt for a pink and below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i should make that black yeah and so you can update those and next you’re gon na choose your assistance channel so how you can be called via phone email social networks chat or kinds and below that you can add your consumer support e-mail so if somebody is going to be calling you you can set that email over here and next up you can welcome someone to your group so if you have a team that is working for you if somebody is going to be selling the tickets for you you can invite them over here next up over here we have our dashboard our control panel shows our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that shows you the patterns so if the tickets are selling out better or even worse it’s going to show you a nice pattern and listed below that you have your client fulfillment and you can see the portion of favorable actions or negative reactions even neutral actions and the total reactions that you have gotten on the best side you’re gon na have your to-do list so something that you need to add to your order of business you’re gon na add it over here and it’s gon na offer you a nice little pointer on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just state let’s arrange them by their status and now you can see high and urgent ones will be on the top however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you wish to view if you wish to see the tickets that are designated to a specific person or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and next up below that you have your basic contact and companies so you can see those whichever manner in which you have gotten in touch with people you can see their e-mail addresses uh their business titles their phone numbers facebook twitter whatever kind of account details that you have about them below that you have your options tab so your option tab is a general type of info tab which allows you to see your e-mail marketing your legal requirements

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your service related statements so if there is something that is kind of various you will find it in your services tab and listed below the solutions tab you have your reports and analytics reports are the standard general summary of how many tickets you may have offered what is the ticket volume pattern you can see over here you can get an assistance desk thorough ticket analysis and you can also see your ticket volume patterns so you can Theming Upgrade Freshdesk

see on the best side you have your today’s ticket inside so how many tickets you may have sold approximately what is the boost or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative performance support operation and your basic account settings over here you can view the progress or the details of a specific staff member or a group member and below that you can see your various channels of communication you can likewise view your workflow and what sort of progress you have made what milestones that you have actually reached and just how much performance each representative has you can see that from over here returning into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what kind of ticket this is you can alter its status you can set its top priority and you can also set what kind of query it is so what kind of concern it is you can also assign a specific agent to this query so you can simply include a note generally reply

 

tto this person and now i’m going to just tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the client so it’s instantly going to type in hi matt rogers that’s the client name this is jane doe what might be the concern with your product i’m just going to send out that and now i have responded to this customer you can likewise delete your actions within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a comparable kind of response you need to give to each of your consumers again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have general getting started with us refunds and orders information presents and coupons and realities and concerns so in fact in questions you can see over here there is some draft templates that are currently available and let’s see for how long will shipment take that’s a concern that is typically asked you can simply publish this draft and after that go back to ticketing i’m just gon na as a sample just choose this ticket certainly the question is various however i’m simply selecting this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see suggested solutions and canned kinds so you’re going to click suggested services and you can see different short articles that are a pre-written answer to a client question and you can simply insert that pre-written details into your reaction and send it without having to

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retype the same type of responses again and again so this is a very easy formula for your agents to follow so they can quickly respond to e-mails so another terrific feature that freshdesk really supplies is creating groups so if you click groups in the admin area you can create different groups for various purposes so if an issue and a ticket is connected to billing you can assign a group member so over here i have actually designated myself in this group and that person might specify their role and make them the leader of this kind of billing ticket aside from that you can likewise designate different in the group section you can likewise appoint various tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers might have raised a certain situation and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and handy and i’ll catch you men in the next video Theming Upgrade Freshdesk