Thinkific Freshdesk Integrate – effortless omnichannel service

So we are talking about…Thinkific Freshdesk Integrate…you can utilize freshdesk for customer support so let’s get going first off you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as soon as you register you’re gon na start and that will fill your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and personalize your help desk you can confirm your e-mail and below that you can see you can add your language whatever kind of language you desire on your site change the color of your logo so as you can see i’m gon na go with a pink and listed below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i must make that black yeah therefore you can upgrade those and next you’re gon na choose your support channel so how you can be called through phone e-mail social media chat or types and below that you can add your client assistance email so if somebody is going to be calling you you can set that email over here and next up you can welcome someone to your group so if you have a group that is working for you if somebody is going to be selling the tickets for you you can welcome them over here next up over here we have our control panel our dashboard reveals our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a chart that reveals you the trends so if the tickets are selling out better or worse it’s going to show you a good pattern and listed below that you have your customer complete satisfaction and you can see the percentage of favorable responses or negative reactions even neutral responses and the overall reactions that you have received on the best side you’re gon na have your order of business so something that you require to add to your to-do list you’re gon na add it over here and it’s gon na provide you a nice little pointer on your basic control panel and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s just state let’s sort them by their status and now you can see high and urgent ones will be on the top nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you wish to view if you want to see the tickets that are designated to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out based on your needs and successive below that you have your basic contact and companies so you can see those whichever manner in which you have called people you can see their e-mail addresses uh their business titles their telephone number facebook twitter whatever sort of account details that you have about them below that you have your services tab so your service tab is a basic kind of info tab which enables you to see your email marketing your legal requirements

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your service associated announcements so if there is something that is type of various you will discover it in your services tab and listed below the options tab you have your analytics and reports reports are the basic general overview of how many tickets you might have offered what is the ticket volume pattern you can see over here you can get a help desk extensive ticket analysis and you can also view your ticket volume trends so you can Thinkific Freshdesk Integrate

see on the right side you have your today’s ticket inside so the number of tickets you may have sold approximately what is the increase or decrease in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow representative performance assistance operation and your general account settings over here you can see the development or the details of a certain team member or a group member and listed below that you can see your various channels of communication you can also see your workflow and what type of development you have made what turning points that you have actually reached and how much performance each agent has you can see that from over here returning into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what type of ticket this is you can change its status you can set its concern and you can likewise set what type of inquiry it is so what kind of question it is you can likewise designate a specific representative to this query so you can simply include a note essentially respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the customer so it’s immediately going to enter hi matt rogers that’s the customer name this is jane doe what might be the concern with your product i’m simply going to send that and now i have replied to this customer you can also delete your actions within 10 seconds so if you slip up you can delete them within a few seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a comparable type of response you require to provide to each of your clients again and again you’re going to go into the services tab and over here you can see there is the categories you have actually basic starting with us refunds and orders info gifts and coupons and realities and questions so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see for how long will shipment take that’s a concern that is often asked you can just release this draft and then return to ticketing i’m simply gon na as a sample just choose this ticket certainly the question is different but i’m just selecting this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see suggested services and canned forms so you’re going to click on suggested services and you can see various posts that are a pre-written answer to a consumer question and you can just place that pre-written info into your reaction and send it without having to

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retype the same sort of responses again and again so this is a very simple formula for your representatives to follow so they can easily react to emails so another great feature that freshdesk actually offers is creating groups so if you click on groups in the admin section you can produce different groups for various purposes so if an issue and a ticket is connected to billing you can assign a group member so over here i’ve designated myself in this group which person could specify their function and make them the leader of this sort of billing ticket other than that you can also appoint various in the group area you can likewise appoint various tickets to different groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers might have raised a specific circumstance and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and useful and i’ll catch you men in the next video Thinkific Freshdesk Integrate