This Is An Expired Freshdesk Account – effortless omnichannel service

So we are talking about…This Is An Expired Freshdesk Account…you can use freshdesk for customer support so let’s start to begin with you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as soon as you register you’re gon na get going and that will load your basic control panel so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and personalize your assistance desk you can validate your email and listed below that you can see you can include your language whatever sort of language you desire on your site change the color of your logo so as you can see i’m gon na go with a pink and listed below that you can also change your menu color so i’m also gon na make that pink i guess or i need to make that black yeah therefore you can update those and next you’re gon na choose your assistance channel so how you can be contacted through phone e-mail social networks chat or types and listed below that you can include your client support email so if somebody is going to be calling you you can set that email over here and next up you can welcome somebody to your group so if you have a group that is working for you if somebody is going to be offering the tickets for you you can welcome them over here successive over here we have our control panel our control panel reveals our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that reveals you the patterns so if the tickets are selling out much better or worse it’s going to show you a good trend and below that you have your customer fulfillment and you can see the percentage of unfavorable reactions or positive reactions even neutral reactions and the total reactions that you have actually received on the right side you’re gon na have your to-do list so something that you need to add to your to-do list you’re gon na include it over here and it’s gon na provide you a great little pointer on your basic dashboard and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s just say let’s sort them by their status and now you can see immediate and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you want to see if you wish to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can view them over here you can filter them out based on your needs and successive below that you have your basic contact and companies so you can view those whichever way that you have called individuals you can see their email addresses uh their company titles their phone numbers facebook twitter whatever type of account information that you have about them below that you have your services tab so your service tab is a general kind of information tab which allows you to see your e-mail marketing your legal requirements

Get This Is An Expired Freshdesk Account support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is type of various you will find it in your options tab and listed below the solutions tab you have your reports and analytics reports are the standard general introduction of the number of tickets you may have offered what is the ticket volume trend you can see over here you can get an assistance desk thorough ticket analysis and you can also see your ticket volume trends so you can This Is An Expired Freshdesk Account

see on the best side you have your today’s ticket inside so how many tickets you might have sold or so what is the increase or decrease in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow agent efficiency support operation and your basic account settings over here you can view the progress or the information of a particular staff member or a group member and listed below that you can see your various channels of interaction you can also view your workflow and what kind of development you have actually made what turning points that you have actually reached and how much performance each representative has you can see that from over here returning into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what type of ticket this is you can change its status you can set its concern and you can also set what type of query it is so what type of concern it is you can also appoint a particular agent to this inquiry so you can just add a note generally respond

 

tto this person and now i’m going to simply tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the customer so it’s immediately going to key in hi matt rogers that’s the consumer name this is jane doe what might be the issue with your product i’m simply going to send that and now i have actually replied to this customer you can also erase your actions within 10 seconds so if you slip up you can erase them within a few seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a comparable sort of response you require to provide to each of your clients again and again you’re going to enter into the options tab and over here you can see there is the categories you have actually basic starting with us refunds and orders information presents and discount coupons and facts and concerns so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see how long will shipment take that’s a concern that is often asked you can just publish this draft and after that go back to ticketing i’m just gon na as a sample simply choose this ticket obviously the concern is different however i’m just picking this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see suggested solutions and canned forms so you’re going to click suggested services and you can see different posts that are a pre-written answer to a client question and you can simply place that pre-written information into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same kind of answers again and again so this is an extremely easy formula for your representatives to follow so they can easily respond to e-mails so another excellent function that freshdesk truly supplies is creating groups so if you click on groups in the admin area you can create various groups for various purposes so if a concern and a ticket is associated with billing you can designate a group member so over here i’ve designated myself in this group and that individual might define their function and make them the leader of this kind of billing ticket besides that you can also appoint various in the group area you can likewise appoint various tickets to various groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers may have raised a specific scenario and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and handy and i’ll capture you men in the next video This Is An Expired Freshdesk Account