This Is Freshdesk Video – effortless omnichannel service

So we are talking about…This Is Freshdesk Video…you can utilize freshdesk for client service so let’s start to begin with you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as quickly as you sign up you’re gon na start which will pack your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and customize your assistance desk you can validate your e-mail and listed below that you can see you can add your language whatever type of language you desire on your site alter the color of your logo design so as you can see i’m gon na go with a pink and below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah therefore you can update those and next you’re gon na pick your assistance channel so how you can be called by means of phone e-mail social media chat or forms and listed below that you can include your client assistance e-mail so if someone is going to be calling you you can set that email over here and next up you can welcome somebody to your team so if you have a team that is working for you if someone is going to be offering the tickets for you you can welcome them over here successive over here we have our control panel our dashboard reveals our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a graph that reveals you the patterns so if the tickets are selling out much better or worse it’s going to reveal you a nice trend and below that you have your customer complete satisfaction and you can see the percentage of positive reactions or negative actions even neutral actions and the overall reactions that you have gotten on the best side you’re gon na have your order of business so something that you require to add to your order of business you’re gon na add it over here and it’s gon na offer you a nice little tip on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s just say let’s sort them by their status and now you can see high and urgent ones will be on the top however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you wish to view if you wish to see the tickets that are designated to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out as per your requirements and successive below that you have your basic contact and business so you can see those whichever way that you have contacted people you can see their email addresses uh their company titles their telephone number facebook twitter whatever sort of account details that you have about them below that you have your solutions tab so your service tab is a general type of information tab which enables you to view your email marketing your legal requirements

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your service associated announcements so if there is something that is kind of various you will discover it in your options tab and listed below the options tab you have your reports and analytics reports are the basic general overview of the number of tickets you may have offered what is the ticket volume pattern you can see over here you can get an aid desk thorough ticket analysis and you can likewise see your ticket volume patterns so you can This Is Freshdesk Video

see on the best side you have your today’s ticket inside so how many tickets you might have offered or so what is the boost or decrease in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow agent efficiency assistance operation and your basic account settings over here you can see the development or the details of a certain employee or a group member and listed below that you can see your various channels of communication you can likewise view your workflow and what kind of progress you have actually made what milestones that you have reached and how much productivity each representative has you can see that from over here going back into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what kind of ticket this is you can alter its status you can set its concern and you can likewise set what kind of question it is so what kind of concern it is you can also assign a specific agent to this question so you can simply include a note generally reply

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the consumer so it’s automatically going to enter hi matt rogers that’s the consumer name this is jane doe what might be the concern with your item i’m simply going to send out that and now i have actually replied to this customer you can likewise erase your actions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a comparable kind of response you need to give to each of your customers again and again you’re going to enter into the services tab and over here you can see there is the categories you have actually basic getting started with us refunds and orders info presents and vouchers and realities and questions so in fact in questions you can see over here there is some draft design templates that are currently available and let’s see how long will shipment take that’s a question that is often asked you can just release this draft and after that go back to ticketing i’m just gon na as a sample simply select this ticket undoubtedly the concern is different but i’m just choosing this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re responding to a consumer on the bottom left you can see suggested solutions and canned kinds so you’re going to click on recommended services and you can see various posts that are a pre-written answer to a consumer question and you can just place that pre-written information into your action and send it without having to

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retype the exact same sort of answers again and again so this is a really easy formula for your representatives to follow so they can quickly react to emails so another fantastic function that freshdesk actually offers is creating groups so if you click on groups in the admin area you can develop different groups for different purposes so if a ticket and a problem is related to billing you can appoint a group member so over here i have actually designated myself in this group which individual might specify their function and make them the leader of this type of billing ticket other than that you can also appoint various in the group section you can likewise designate various tickets to different groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers may have elevated a particular circumstance and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and practical and i’ll catch you men in the next video This Is Freshdesk Video