Ticket_Field_Id Freshdesk – effortless omnichannel service

So we are talking about…Ticket_Field_Id Freshdesk…you can utilize freshdesk for customer care so let’s get started first off you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for complimentary as soon as you register you’re gon na get started and that will load your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and personalize your help desk you can validate your e-mail and below that you can see you can add your language whatever kind of language you desire on your site change the color of your logo so as you can see i’m gon na go with a pink and listed below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah therefore you can upgrade those and next you’re gon na choose your support channel so how you can be called by means of phone e-mail social networks chat or kinds and below that you can add your consumer assistance email so if somebody is going to be contacting you you can set that e-mail over here and next up you can invite someone to your team so if you have a group that is working for you if someone is going to be offering the tickets for you you can welcome them over here next up over here we have our control panel our dashboard reveals our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that shows you the patterns so if the tickets are selling out much better or even worse it’s going to reveal you a great pattern and below that you have your consumer fulfillment and you can see the portion of negative reactions or favorable responses even neutral actions and the overall actions that you have received on the best side you’re gon na have your order of business so something that you require to add to your to-do list you’re gon na include it over here and it’s gon na give you a good little pointer on your basic dashboard and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s simply say let’s sort them by their status and now you can see immediate and high ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you want to view if you wish to see the tickets that are designated to a specific person or the tickets that are still unassigned you can see them over here you can filter them out based on your needs and next up below that you have your basic contact and business so you can see those whichever manner in which you have gotten in touch with people you can see their e-mail addresses uh their business titles their contact number facebook twitter whatever sort of account information that you have about them below that you have your services tab so your solution tab is a basic kind of information tab which enables you to see your email marketing your legal requirements

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your service associated announcements so if there is something that is sort of various you will discover it in your solutions tab and listed below the options tab you have your reports and analytics reports are the fundamental general introduction of the number of tickets you may have sold what is the ticket volume trend you can see over here you can get an aid desk extensive ticket analysis and you can likewise view your ticket volume trends so you can Ticket_Field_Id Freshdesk

see on the right side you have your today’s ticket inside so how many tickets you may have offered or two what is the boost or decrease in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow representative efficiency support operation and your basic account settings over here you can view the progress or the information of a specific employee or a group member and below that you can see your different channels of interaction you can likewise see your workflow and what kind of progress you have actually made what milestones that you have actually reached and how much efficiency each agent has you can see that from over here returning into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what kind of ticket this is you can change its status you can set its top priority and you can likewise set what sort of inquiry it is so what kind of concern it is you can also designate a specific representative to this query so you can simply add a note essentially respond

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the customer so it’s instantly going to enter hi matt rogers that’s the customer name this is jane doe what might be the concern with your product i’m just going to send out that and now i have replied to this client you can likewise delete your reactions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a comparable sort of response you require to provide to each of your clients again and again you’re going to go into the services tab and over here you can see there is the classifications you have basic starting with us orders and refunds information gifts and vouchers and truths and concerns so in fact in questions you can see over here there is some draft design templates that are currently offered and let’s see for how long will shipment take that’s a concern that is frequently asked you can just release this draft and after that go back to ticketing i’m simply gon na as a sample just select this ticket clearly the concern is different however i’m simply choosing this as a sample and now i’m simply going to choose this as a sample and i’m going to reply to it and you can see when you’re responding to a client on the bottom left you can see recommended options and canned kinds so you’re going to click on recommended solutions and you can see different articles that are a pre-written answer to a client question and you can just place that pre-written information into your action and send it without needing to

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retype the same sort of responses again and again so this is a very simple formula for your agents to follow so they can quickly react to e-mails so another terrific function that freshdesk really offers is creating groups so if you click groups in the admin area you can produce various groups for various purposes so if a ticket and a problem is related to billing you can assign a group member so over here i have actually designated myself in this group and that individual could define their role and make them the leader of this type of billing ticket besides that you can also appoint various in the group section you can also assign different tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers might have raised a particular situation and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you people discovered this easy to understand and handy and i’ll capture you men in the next video Ticket_Field_Id Freshdesk