Twitter Freshdesk – effortless omnichannel service

So we are talking about…Twitter Freshdesk…you can use freshdesk for customer service so let’s get started first of all you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your details and register for free as soon as you sign up you’re gon na get started and that will pack your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and customize your assistance desk you can validate your email and listed below that you can see you can add your language whatever sort of language you want on your website change the color of your logo so as you can see i’m gon na opt for a pink and listed below that you can also alter your menu color so i’m also gon na make that pink i guess or i must make that black yeah therefore you can upgrade those and next you’re gon na choose your support channel so how you can be gotten in touch with through phone email social networks chat or forms and listed below that you can include your customer assistance email so if someone is going to be calling you you can set that email over here and next up you can invite somebody to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our dashboard reveals our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that reveals you the patterns so if the tickets are selling out better or worse it’s going to show you a great pattern and listed below that you have your customer satisfaction and you can see the portion of positive responses or unfavorable reactions even neutral reactions and the overall actions that you have gotten on the ideal side you’re gon na have your to-do list so something that you need to add to your to-do list you’re gon na add it over here and it’s gon na offer you a nice little suggestion on your basic control panel and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s just say let’s arrange them by their status and now you can see high and immediate ones will be on the top however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you want to see if you wish to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out as per your requirements and successive listed below that you have your basic contact and companies so you can see those whichever way that you have actually contacted people you can see their e-mail addresses uh their company titles their telephone number facebook twitter whatever sort of account details that you have about them below that you have your options tab so your solution tab is a general kind of information tab which enables you to view your e-mail marketing your legal requirements

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your service related statements so if there is something that is type of miscellaneous you will find it in your services tab and listed below the solutions tab you have your reports and analytics reports are the basic general introduction of how many tickets you might have sold what is the ticket volume pattern you can see over here you can get a help desk extensive ticket analysis and you can also see your ticket volume patterns so you can Twitter Freshdesk

see on the ideal side you have your today’s ticket inside so the number of tickets you might have sold or two what is the boost or reduce in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow agent efficiency support operation and your general account settings over here you can see the progress or the details of a certain staff member or a group member and below that you can see your various channels of communication you can also view your workflow and what type of development you have made what turning points that you have reached and how much performance each representative has you can see that from over here returning into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what type of ticket this is you can change its status you can set its priority and you can also set what kind of question it is so what kind of concern it is you can likewise appoint a specific representative to this inquiry so you can simply add a note generally respond

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the consumer so it’s instantly going to key in hi matt rogers that’s the customer name this is jane doe what might be the issue with your product i’m simply going to send that and now i have actually responded to this customer you can likewise erase your responses within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a similar kind of response you need to offer to each of your consumers again and again you’re going to enter into the services tab and over here you can see there is the classifications you have actually basic starting with us orders and refunds details gifts and discount coupons and facts and questions so in fact in questions you can see over here there is some draft templates that are already available and let’s see how long will delivery take that’s a question that is frequently asked you can simply release this draft and then go back to ticketing i’m simply gon na as a sample simply choose this ticket undoubtedly the concern is various however i’m simply selecting this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see suggested solutions and canned types so you’re going to click recommended services and you can see different short articles that are a pre-written answer to a customer concern and you can just place that pre-written details into your reaction and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same type of answers again and again so this is a really simple formula for your agents to follow so they can quickly react to e-mails so another terrific feature that freshdesk really provides is developing groups so if you click on groups in the admin area you can produce different groups for different functions so if a ticket and a problem is associated with billing you can assign a group member so over here i’ve assigned myself in this group which person could define their function and make them the leader of this kind of billing ticket aside from that you can also appoint various in the group section you can likewise assign various tickets to various groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients might have raised a particular circumstance and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you guys found this easy to understand and helpful and i’ll capture you people in the next video Twitter Freshdesk

 

 

Twitter Freshdesk – effortless omnichannel service

So we are talking about…Twitter Freshdesk…you can utilize freshdesk for client service so let’s start first off you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your information and sign up for free as quickly as you register you’re gon na start which will pack your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and personalize your help desk you can verify your e-mail and below that you can see you can add your language whatever type of language you desire on your site change the color of your logo design so as you can see i’m gon na choose a pink and listed below that you can also alter your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah therefore you can update those and next you’re gon na select your support channel so how you can be contacted by means of phone e-mail social networks chat or types and listed below that you can include your client assistance e-mail so if someone is going to be calling you you can set that e-mail over here and next up you can invite someone to your group so if you have a group that is working for you if somebody is going to be offering the tickets for you you can welcome them over here next up over here we have our control panel our dashboard shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a graph that reveals you the patterns so if the tickets are selling out much better or worse it’s going to reveal you a good pattern and listed below that you have your customer fulfillment and you can see the percentage of positive responses or negative responses even neutral responses and the total actions that you have actually gotten on the right side you’re gon na have your to-do list so something that you need to add to your order of business you’re gon na add it over here and it’s gon na give you a nice little tip on your basic dashboard and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s just say let’s sort them by their status and now you can see immediate and high ones will be on the leading however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you want to view if you want to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and successive listed below that you have your basic contact and companies so you can view those whichever way that you have gotten in touch with individuals you can see their email addresses uh their business titles their phone numbers facebook twitter whatever sort of account details that you have about them below that you have your services tab so your service tab is a basic sort of info tab which permits you to view your email marketing your legal requirements

Get Twitter Freshdesk support, customer, ticket, software, zendesk,

your service related statements so if there is something that is type of miscellaneous you will discover it in your solutions tab and below the options tab you have your analytics and reports reports are the fundamental general summary of how many tickets you might have offered what is the ticket volume pattern you can see over here you can get an aid desk thorough ticket analysis and you can likewise view your ticket volume trends so you can Twitter Freshdesk

see on the best side you have your today’s ticket inside so how many tickets you might have sold or so what is the boost or reduce in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow representative performance support operation and your general account settings over here you can view the progress or the information of a particular employee or a group member and listed below that you can see your various channels of communication you can likewise view your workflow and what type of progress you have made what turning points that you have actually reached and how much performance each agent has you can view that from over here returning into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what type of ticket this is you can alter its status you can set its concern and you can also set what sort of question it is so what kind of question it is you can likewise assign a particular representative to this query so you can just include a note generally respond

 

tto this person and now i’m going to simply tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the consumer so it’s automatically going to type in hi matt rogers that’s the customer name this is jane doe what might be the problem with your product i’m just going to send that and now i have responded to this consumer you can also erase your actions within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a similar kind of reaction you need to offer to each of your consumers again and again you’re going to enter into the services tab and over here you can see there is the categories you have basic getting going with us orders and refunds details presents and discount coupons and realities and concerns so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see the length of time will shipment take that’s a question that is often asked you can simply release this draft and then return to ticketing i’m simply gon na as a sample simply choose this ticket certainly the concern is different however i’m simply picking this as a sample and now i’m just going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a client on the bottom left you can see recommended solutions and canned types so you’re going to click recommended services and you can see different short articles that are a pre-written answer to a consumer concern and you can just place that pre-written information into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same sort of answers again and again so this is a really easy formula for your agents to follow so they can quickly react to e-mails so another great feature that freshdesk actually supplies is developing groups so if you click groups in the admin area you can create different groups for different purposes so if an issue and a ticket is associated with billing you can appoint a group member so over here i’ve appointed myself in this group and that individual could define their function and make them the leader of this kind of billing ticket aside from that you can also assign various in the group section you can also assign various tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers might have elevated a particular circumstance and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you men found this easy to understand and valuable and i’ll catch you guys in the next video Twitter Freshdesk