Vipkid Freshdesk Ticket – effortless omnichannel service

So we are talking about…Vipkid Freshdesk Ticket…you can utilize freshdesk for customer care so let’s begin first off you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as soon as you sign up you’re gon na get started which will fill your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and individualize your aid desk you can verify your e-mail and listed below that you can see you can include your language whatever type of language you want on your site alter the color of your logo so as you can see i’m gon na choose a pink and below that you can also change your menu color so i’m also gon na make that pink i guess or i must make that black yeah therefore you can upgrade those and next you’re gon na choose your assistance channel so how you can be gotten in touch with by means of phone email social networks chat or kinds and listed below that you can add your customer assistance e-mail so if somebody is going to be calling you you can set that e-mail over here and next up you can invite somebody to your group so if you have a team that is working for you if someone is going to be offering the tickets for you you can welcome them over here successive over here we have our control panel our control panel shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a chart that shows you the patterns so if the tickets are selling out better or even worse it’s going to show you a good pattern and below that you have your customer fulfillment and you can see the percentage of negative reactions or positive responses even neutral reactions and the overall reactions that you have received on the best side you’re gon na have your to-do list so something that you require to add to your to-do list you’re gon na include it over here and it’s gon na offer you a nice little suggestion on your basic dashboard and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s just say let’s sort them by their status and now you can see high and immediate ones will be on the leading however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you want to see if you want to see the tickets that are assigned to a particular person or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and next up below that you have your basic contact and companies so you can view those whichever manner in which you have actually called people you can see their email addresses uh their company titles their contact number facebook twitter whatever kind of account information that you have about them below that you have your solutions tab so your option tab is a general sort of info tab which enables you to view your email marketing your legal requirements

Get Vipkid Freshdesk Ticket support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is sort of miscellaneous you will discover it in your solutions tab and listed below the options tab you have your analytics and reports reports are the standard general introduction of the number of tickets you may have sold what is the ticket volume trend you can see over here you can get a help desk extensive ticket analysis and you can also view your ticket volume patterns so you can Vipkid Freshdesk Ticket

see on the right side you have your today’s ticket inside so the number of tickets you may have sold or so what is the increase or reduce in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow representative productivity assistance operation and your general account settings over here you can view the progress or the information of a specific team member or a group member and below that you can see your different channels of communication you can also see your workflow and what type of progress you have made what milestones that you have reached and just how much performance each representative has you can view that from over here returning into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what sort of ticket this is you can alter its status you can set its priority and you can also set what type of inquiry it is so what type of concern it is you can also designate a particular agent to this question so you can simply add a note basically respond

 

tto this person and now i’m going to just tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the customer so it’s instantly going to key in hi matt rogers that’s the client name this is jane doe what might be the concern with your product i’m simply going to send that and now i have responded to this customer you can likewise delete your reactions within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a comparable kind of action you require to give to each of your consumers again and again you’re going to go into the options tab and over here you can see there is the classifications you have general beginning with us orders and refunds details gifts and discount coupons and facts and questions so in fact in questions you can see over here there is some draft design templates that are currently available and let’s see for how long will delivery take that’s a question that is often asked you can just release this draft and after that go back to ticketing i’m just gon na as a sample simply choose this ticket obviously the question is various however i’m simply choosing this as a sample and now i’m simply going to select this as a sample and i’m going to respond to it and you can see when you’re responding to a consumer on the bottom left you can see suggested solutions and canned forms so you’re going to click on suggested options and you can see different articles that are a pre-written answer to a customer concern and you can just place that pre-written info into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same type of responses again and again so this is a very easy formula for your representatives to follow so they can quickly respond to e-mails so another great function that freshdesk really offers is creating groups so if you click groups in the admin section you can develop various groups for different purposes so if an issue and a ticket is associated with billing you can assign a group member so over here i have actually designated myself in this group which person could define their role and make them the leader of this kind of billing ticket other than that you can also appoint various in the group section you can also appoint different tickets to different groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers may have raised a certain scenario and yeah this is how you can start with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and useful and i’ll catch you people in the next video Vipkid Freshdesk Ticket

 

 

Vipkid Freshdesk Ticket – effortless omnichannel service

So we are talking about…Vipkid Freshdesk Ticket…you can utilize freshdesk for client service so let’s start first of all you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as quickly as you sign up you’re gon na begin which will fill your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and individualize your help desk you can verify your email and listed below that you can see you can include your language whatever kind of language you desire on your site change the color of your logo so as you can see i’m gon na choose a pink and below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah and so you can update those and next you’re gon na pick your support channel so how you can be contacted through phone e-mail social media chat or kinds and listed below that you can include your client support email so if someone is going to be contacting you you can set that email over here and next up you can welcome somebody to your group so if you have a team that is working for you if somebody is going to be selling the tickets for you you can welcome them over here next up over here we have our control panel our control panel reveals our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a chart that shows you the trends so if the tickets are selling out better or worse it’s going to reveal you a good pattern and below that you have your customer complete satisfaction and you can see the portion of positive responses or unfavorable actions even neutral actions and the overall responses that you have actually received on the best side you’re gon na have your to-do list so something that you require to contribute to your to-do list you’re gon na add it over here and it’s gon na offer you a great little tip on your basic dashboard and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply state let’s sort them by their status and now you can see urgent and high ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you wish to see if you want to see the tickets that are designated to a specific person or the tickets that are still unassigned you can view them over here you can filter them out based on your needs and successive listed below that you have your basic contact and business so you can see those whichever way that you have called people you can see their e-mail addresses uh their company titles their contact number facebook twitter whatever type of account information that you have about them listed below that you have your options tab so your service tab is a general type of information tab which enables you to see your e-mail marketing your legal requirements

Get Vipkid Freshdesk Ticket support, customer, ticket, software, zendesk,

your service related statements so if there is something that is type of various you will find it in your services tab and below the options tab you have your analytics and reports reports are the standard general overview of the number of tickets you may have sold what is the ticket volume pattern you can see over here you can get an assistance desk thorough ticket analysis and you can likewise see your ticket volume patterns so you can Vipkid Freshdesk Ticket

see on the right side you have your today’s ticket inside so how many tickets you may have sold approximately what is the boost or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent efficiency support operation and your general account settings over here you can view the development or the details of a particular staff member or a group member and listed below that you can see your various channels of interaction you can also see your workflow and what type of development you have made what turning points that you have reached and how much performance each agent has you can see that from over here returning into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what sort of ticket this is you can change its status you can set its priority and you can also set what sort of inquiry it is so what type of concern it is you can also appoint a particular agent to this inquiry so you can simply include a note basically respond

 

tto this person and now i’m going to simply tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the client so it’s instantly going to type in hi matt rogers that’s the customer name this is jane doe what might be the concern with your product i’m just going to send out that and now i have actually responded to this customer you can also delete your actions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a comparable kind of response you need to offer to each of your clients again and again you’re going to go into the solutions tab and over here you can see there is the categories you have actually basic starting with us orders and refunds information presents and vouchers and truths and questions so in fact in questions you can see over here there is some draft design templates that are already available and let’s see how long will shipment take that’s a question that is often asked you can just release this draft and after that go back to ticketing i’m just gon na as a sample just select this ticket clearly the question is different however i’m simply picking this as a sample and now i’m just going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a customer on the bottom left you can see suggested options and canned types so you’re going to click recommended services and you can see various articles that are a pre-written answer to a customer question and you can simply insert that pre-written info into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same sort of responses again and again so this is an extremely easy formula for your representatives to follow so they can easily respond to e-mails so another great function that freshdesk actually provides is creating groups so if you click groups in the admin section you can create various groups for different functions so if an issue and a ticket is connected to billing you can appoint a group member so over here i have actually designated myself in this group and that individual could define their function and make them the leader of this type of billing ticket other than that you can also designate various in the group area you can likewise appoint different tickets to different groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients may have raised a specific circumstance and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and valuable and i’ll catch you guys in the next video Vipkid Freshdesk Ticket