Webhook Freshdesk – effortless omnichannel service

So we are talking about…Webhook Freshdesk…you can use freshdesk for customer service so let’s begin to begin with you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your information and register for complimentary as quickly as you sign up you’re gon na get going which will load your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and individualize your help desk you can validate your email and listed below that you can see you can include your language whatever kind of language you desire on your site alter the color of your logo design so as you can see i’m gon na opt for a pink and listed below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah and so you can upgrade those and next you’re gon na select your support channel so how you can be contacted by means of phone email social media chat or types and below that you can add your client support email so if someone is going to be calling you you can set that email over here and next up you can invite someone to your team so if you have a team that is working for you if someone is going to be selling the tickets for you you can invite them over here successive over here we have our control panel our dashboard reveals our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that shows you the patterns so if the tickets are selling out much better or even worse it’s going to show you a nice trend and listed below that you have your customer satisfaction and you can see the portion of negative responses or positive reactions even neutral responses and the overall responses that you have actually gotten on the best side you’re gon na have your to-do list so something that you require to contribute to your order of business you’re gon na include it over here and it’s gon na provide you a great little suggestion on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply state let’s arrange them by their status and now you can see urgent and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you want to view if you wish to see the tickets that are appointed to a particular person or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and successive listed below that you have your basic contact and business so you can see those whichever way that you have actually contacted people you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever type of account information that you have about them below that you have your solutions tab so your service tab is a general kind of info tab which enables you to view your e-mail marketing your legal requirements

Get Webhook Freshdesk support, customer, ticket, software, zendesk,

your service related statements so if there is something that is type of miscellaneous you will discover it in your services tab and below the solutions tab you have your reports and analytics reports are the basic general introduction of the number of tickets you might have sold what is the ticket volume pattern you can see over here you can get a help desk extensive ticket analysis and you can likewise view your ticket volume trends so you can Webhook Freshdesk

see on the ideal side you have your today’s ticket inside so how many tickets you might have sold approximately what is the increase or decrease in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow representative productivity support operation and your general account settings over here you can see the development or the information of a certain staff member or a group member and listed below that you can see your different channels of communication you can likewise see your workflow and what kind of development you have made what milestones that you have actually reached and just how much efficiency each agent has you can view that from over here going back into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what type of ticket this is you can change its status you can set its top priority and you can likewise set what type of inquiry it is so what kind of question it is you can also appoint a specific representative to this question so you can just add a note basically respond

 

tto this person and now i’m going to just tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the consumer so it’s instantly going to enter hi matt rogers that’s the customer name this is jane doe what might be the concern with your product i’m simply going to send that and now i have actually replied to this customer you can likewise erase your actions within 10 seconds so if you slip up you can delete them within a few seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a similar type of reaction you require to provide to each of your customers again and again you’re going to go into the services tab and over here you can see there is the categories you have actually general beginning with us orders and refunds info gifts and vouchers and realities and questions so in fact in questions you can see over here there is some draft design templates that are already offered and let’s see for how long will shipment take that’s a question that is frequently asked you can simply publish this draft and then go back to ticketing i’m simply gon na as a sample simply choose this ticket undoubtedly the question is different but i’m just picking this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re responding to a consumer on the bottom left you can see recommended solutions and canned types so you’re going to click suggested services and you can see various articles that are a pre-written answer to a client question and you can simply insert that pre-written information into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same sort of responses again and again so this is a really easy formula for your representatives to follow so they can quickly respond to emails so another great function that freshdesk actually offers is developing groups so if you click groups in the admin section you can develop different groups for different purposes so if a concern and a ticket is connected to billing you can appoint a group member so over here i’ve appointed myself in this group which individual might specify their role and make them the leader of this sort of billing ticket aside from that you can also assign different in the group section you can likewise appoint various tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers may have elevated a particular scenario and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and handy and i’ll capture you men in the next video Webhook Freshdesk

 

 

Webhook Freshdesk – effortless omnichannel service

So we are talking about…Webhook Freshdesk…you can use freshdesk for customer service so let’s get started first of all you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as quickly as you sign up you’re gon na begin and that will load your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and individualize your help desk you can confirm your e-mail and below that you can see you can include your language whatever kind of language you desire on your site change the color of your logo design so as you can see i’m gon na opt for a pink and below that you can also change your menu color so i’m also gon na make that pink i guess or i need to make that black yeah therefore you can upgrade those and next you’re gon na pick your support channel so how you can be contacted through phone email social media chat or forms and below that you can add your customer assistance email so if someone is going to be contacting you you can set that email over here and next up you can invite someone to your group so if you have a team that is working for you if somebody is going to be offering the tickets for you you can invite them over here next up over here we have our dashboard our dashboard shows our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a chart that reveals you the trends so if the tickets are selling out much better or even worse it’s going to show you a good pattern and below that you have your client complete satisfaction and you can see the portion of negative responses or positive actions even neutral reactions and the total reactions that you have gotten on the right side you’re gon na have your order of business so something that you require to contribute to your order of business you’re gon na include it over here and it’s gon na provide you a good little tip on your basic dashboard and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s just state let’s arrange them by their status and now you can see immediate and high ones will be on the leading however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you wish to see if you wish to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out based on your needs and next up listed below that you have your basic contact and business so you can view those whichever manner in which you have actually contacted individuals you can see their e-mail addresses uh their business titles their phone numbers facebook twitter whatever type of account details that you have about them listed below that you have your services tab so your option tab is a basic type of info tab which enables you to see your e-mail marketing your legal requirements

Get Webhook Freshdesk support, customer, ticket, software, zendesk,

your service related statements so if there is something that is type of miscellaneous you will discover it in your services tab and listed below the options tab you have your analytics and reports reports are the basic general overview of how many tickets you might have offered what is the ticket volume trend you can see over here you can get an assistance desk extensive ticket analysis and you can likewise view your ticket volume trends so you can Webhook Freshdesk

see on the best side you have your today’s ticket inside so the number of tickets you may have offered or two what is the boost or decrease in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow representative efficiency assistance operation and your general account settings over here you can see the development or the information of a specific team member or a group member and listed below that you can see your various channels of interaction you can likewise view your workflow and what kind of progress you have actually made what milestones that you have actually reached and how much productivity each agent has you can see that from over here going back into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what sort of ticket this is you can alter its status you can set its priority and you can also set what kind of question it is so what kind of question it is you can also designate a specific representative to this query so you can just include a note basically respond

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the client so it’s immediately going to type in hi matt rogers that’s the customer name this is jane doe what might be the issue with your item i’m just going to send that and now i have actually replied to this consumer you can also erase your reactions within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a similar type of response you require to give to each of your consumers again and again you’re going to enter into the options tab and over here you can see there is the classifications you have basic getting going with us refunds and orders information presents and vouchers and realities and questions so in fact in questions you can see over here there is some draft design templates that are already offered and let’s see the length of time will shipment take that’s a question that is frequently asked you can simply release this draft and then go back to ticketing i’m just gon na as a sample simply select this ticket clearly the concern is various however i’m just picking this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see recommended options and canned types so you’re going to click recommended options and you can see different posts that are a pre-written answer to a customer question and you can just place that pre-written info into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same type of responses again and again so this is a really simple formula for your agents to follow so they can easily react to emails so another great function that freshdesk actually offers is producing groups so if you click groups in the admin section you can develop different groups for various purposes so if a ticket and an issue is associated with billing you can assign a group member so over here i have actually designated myself in this group which individual might specify their function and make them the leader of this sort of billing ticket besides that you can also designate various in the group area you can likewise appoint different tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers might have elevated a certain circumstance and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and valuable and i’ll capture you people in the next video Webhook Freshdesk