What Does Freshdesk Do – effortless omnichannel service

So we are talking about…What Does Freshdesk Do…you can use freshdesk for client service so let’s get started to begin with you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as quickly as you register you’re gon na get going and that will pack your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and customize your assistance desk you can validate your e-mail and below that you can see you can include your language whatever type of language you want on your site change the color of your logo design so as you can see i’m gon na go with a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah and so you can upgrade those and next you’re gon na pick your assistance channel so how you can be gotten in touch with through phone e-mail social media chat or types and below that you can add your consumer support email so if somebody is going to be contacting you you can set that e-mail over here and next up you can welcome someone to your team so if you have a group that is working for you if somebody is going to be selling the tickets for you you can invite them over here next up over here we have our dashboard our control panel reveals our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that reveals you the trends so if the tickets are selling out much better or even worse it’s going to reveal you a nice trend and below that you have your customer satisfaction and you can see the percentage of positive actions or unfavorable reactions even neutral reactions and the overall reactions that you have actually received on the best side you’re gon na have your to-do list so something that you require to contribute to your to-do list you’re gon na include it over here and it’s gon na provide you a great little tip on your basic dashboard and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply state let’s arrange them by their status and now you can see urgent and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you wish to view if you want to see the tickets that are designated to a specific person or the tickets that are still unassigned you can see them over here you can filter them out as per your requirements and successive listed below that you have your basic contact and business so you can see those whichever manner in which you have gotten in touch with individuals you can see their email addresses uh their company titles their phone numbers facebook twitter whatever type of account details that you have about them listed below that you have your services tab so your service tab is a basic sort of details tab which allows you to view your e-mail marketing your legal requirements

Get What Does Freshdesk Do support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is sort of miscellaneous you will discover it in your services tab and below the services tab you have your reports and analytics reports are the standard general summary of how many tickets you may have offered what is the ticket volume trend you can see over here you can get an assistance desk thorough ticket analysis and you can also view your ticket volume trends so you can What Does Freshdesk Do

see on the right side you have your today’s ticket inside so the number of tickets you might have offered approximately what is the increase or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow representative productivity assistance operation and your basic account settings over here you can see the progress or the details of a specific employee or a group member and below that you can see your different channels of communication you can likewise view your workflow and what type of development you have made what milestones that you have reached and just how much productivity each agent has you can see that from over here returning into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what sort of ticket this is you can alter its status you can set its concern and you can likewise set what sort of question it is so what type of concern it is you can also appoint a specific representative to this question so you can just add a note essentially reply

 

tto this person and now i’m going to simply tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the customer so it’s immediately going to key in hi matt rogers that’s the client name this is jane doe what might be the problem with your product i’m just going to send that and now i have replied to this client you can likewise erase your reactions within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a similar type of reaction you need to give to each of your clients again and again you’re going to enter into the services tab and over here you can see there is the categories you have actually general starting with us orders and refunds details presents and coupons and truths and concerns so in fact in questions you can see over here there is some draft templates that are currently available and let’s see the length of time will shipment take that’s a question that is often asked you can simply publish this draft and then go back to ticketing i’m just gon na as a sample just select this ticket certainly the question is various but i’m just picking this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see suggested options and canned forms so you’re going to click on recommended services and you can see various posts that are a pre-written answer to a consumer concern and you can just place that pre-written information into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same type of responses again and again so this is a very simple formula for your representatives to follow so they can easily respond to emails so another fantastic feature that freshdesk actually provides is developing groups so if you click on groups in the admin section you can produce different groups for various purposes so if a ticket and a problem is connected to billing you can designate a group member so over here i’ve assigned myself in this group which person might define their function and make them the leader of this type of billing ticket besides that you can likewise assign different in the group area you can likewise appoint various tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients may have elevated a specific situation and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you men found this easy to understand and useful and i’ll capture you guys in the next video What Does Freshdesk Do

 

 

What Does Freshdesk Do – effortless omnichannel service

So we are talking about…What Does Freshdesk Do…you can use freshdesk for client service so let’s get going to begin with you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as quickly as you sign up you’re gon na begin and that will load your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and personalize your aid desk you can verify your e-mail and listed below that you can see you can add your language whatever type of language you desire on your site alter the color of your logo so as you can see i’m gon na choose a pink and listed below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah therefore you can upgrade those and next you’re gon na choose your assistance channel so how you can be called through phone e-mail social media chat or types and listed below that you can include your client assistance e-mail so if someone is going to be calling you you can set that e-mail over here and next up you can welcome someone to your group so if you have a team that is working for you if somebody is going to be selling the tickets for you you can invite them over here next up over here we have our control panel our control panel shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a chart that reveals you the patterns so if the tickets are selling out much better or worse it’s going to reveal you a good pattern and below that you have your consumer complete satisfaction and you can see the portion of negative reactions or positive responses even neutral responses and the total actions that you have actually received on the right side you’re gon na have your to-do list so something that you need to contribute to your to-do list you’re gon na include it over here and it’s gon na offer you a good little pointer on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just say let’s sort them by their status and now you can see immediate and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you wish to view if you want to see the tickets that are designated to a particular person or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and next up listed below that you have your basic contact and business so you can view those whichever way that you have contacted people you can see their email addresses uh their company titles their telephone number facebook twitter whatever kind of account details that you have about them below that you have your options tab so your option tab is a general sort of info tab which permits you to see your e-mail marketing your legal requirements

Get What Does Freshdesk Do support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is kind of various you will discover it in your services tab and below the solutions tab you have your reports and analytics reports are the fundamental general overview of the number of tickets you may have offered what is the ticket volume pattern you can see over here you can get an assistance desk in-depth ticket analysis and you can also see your ticket volume trends so you can What Does Freshdesk Do

see on the ideal side you have your today’s ticket inside so how many tickets you may have sold or so what is the increase or reduce in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow representative productivity assistance operation and your basic account settings over here you can see the progress or the information of a certain team member or a group member and below that you can see your different channels of communication you can also see your workflow and what kind of development you have made what turning points that you have reached and how much productivity each agent has you can view that from over here going back into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what sort of ticket this is you can change its status you can set its priority and you can also set what sort of inquiry it is so what kind of question it is you can likewise appoint a particular agent to this inquiry so you can simply add a note essentially reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the client so it’s immediately going to key in hi matt rogers that’s the consumer name this is jane doe what might be the issue with your product i’m just going to send that and now i have actually replied to this client you can likewise erase your actions within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a comparable sort of action you require to provide to each of your customers again and again you’re going to go into the services tab and over here you can see there is the categories you have basic beginning with us orders and refunds info gifts and discount coupons and truths and concerns so in fact in questions you can see over here there is some draft templates that are currently offered and let’s see for how long will delivery take that’s a concern that is typically asked you can simply release this draft and then go back to ticketing i’m simply gon na as a sample simply choose this ticket clearly the concern is different but i’m simply selecting this as a sample and now i’m simply going to pick this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see recommended services and canned forms so you’re going to click on suggested solutions and you can see different posts that are a pre-written answer to a customer concern and you can simply place that pre-written information into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same kind of responses again and again so this is an extremely easy formula for your representatives to follow so they can quickly respond to emails so another terrific function that freshdesk truly provides is creating groups so if you click groups in the admin area you can create various groups for different purposes so if an issue and a ticket is connected to billing you can designate a group member so over here i’ve assigned myself in this group which individual might specify their function and make them the leader of this type of billing ticket besides that you can likewise appoint various in the group area you can likewise assign various tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers may have raised a certain situation and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and helpful and i’ll capture you guys in the next video What Does Freshdesk Do