What Is Api Freshdesk – effortless omnichannel service

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your service related statements so if there is something that is sort of various you will discover it in your options tab and below the solutions tab you have your reports and analytics reports are the standard general overview of how many tickets you may have sold what is the ticket volume pattern you can see over here you can get a help desk extensive ticket analysis and you can likewise see your ticket volume patterns so you can What Is Api Freshdesk

see on the right side you have your today’s ticket inside so the number of tickets you may have offered or so what is the increase or reduce in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent productivity assistance operation and your general account settings over here you can see the progress or the details of a particular staff member or a group member and below that you can see your various channels of communication you can likewise view your workflow and what sort of progress you have actually made what milestones that you have reached and how much productivity each representative has you can see that from over here returning into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what kind of ticket this is you can change its status you can set its top priority and you can also set what sort of inquiry it is so what kind of concern it is you can likewise assign a specific agent to this inquiry so you can simply add a note generally reply

tto this person and now i’m going to simply tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the client so it’s immediately going to key in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your item i’m just going to send that and now i have responded to this customer you can also erase your responses within 10 seconds so if you slip up you can delete them within a few seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a comparable sort of reaction you need to offer to each of your customers again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have general getting started with us refunds and orders details presents and vouchers and realities and concerns so in fact in questions you can see over here there is some draft templates that are currently offered and let’s see for how long will shipment take that’s a concern that is often asked you can simply release this draft and after that return to ticketing i’m just gon na as a sample just select this ticket certainly the question is various however i’m simply choosing this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re replying to a client on the bottom left you can see recommended solutions and canned types so you’re going to click recommended services and you can see different posts that are a pre-written answer to a customer question and you can simply insert that pre-written details into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same sort of responses again and again so this is a very simple formula for your agents to follow so they can easily react to emails so another great function that freshdesk actually supplies is producing groups so if you click groups in the admin section you can produce different groups for various purposes so if a concern and a ticket is associated with billing you can designate a group member so over here i have actually assigned myself in this group which individual could specify their role and make them the leader of this type of billing ticket other than that you can likewise appoint different in the group area you can likewise designate different tickets to different groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients might have raised a specific circumstance and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and useful and i’ll catch you guys in the next video What Is Api Freshdesk

So we are talking about…What Is Api Freshdesk…you can use freshdesk for customer care so let’s start to begin with you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your details and register for totally free as soon as you sign up you’re gon na get going and that will pack your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and customize your help desk you can verify your e-mail and below that you can see you can include your language whatever sort of language you want on your site change the color of your logo design so as you can see i’m gon na go with a pink and listed below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah therefore you can update those and next you’re gon na select your support channel so how you can be contacted via phone e-mail social networks chat or types and listed below that you can include your client assistance email so if somebody is going to be contacting you you can set that email over here and next up you can welcome someone to your group so if you have a team that is working for you if somebody is going to be offering the tickets for you you can invite them over here successive over here we have our dashboard our dashboard reveals our

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that shows you the trends so if the tickets are selling out much better or even worse it’s going to reveal you a great trend and below that you have your client satisfaction and you can see the portion of unfavorable responses or positive reactions even neutral reactions and the total reactions that you have actually gotten on the right side you’re gon na have your order of business so something that you need to contribute to your order of business you’re gon na include it over here and it’s gon na give you a great little reminder on your basic dashboard and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s just state let’s sort them by their status and now you can see high and urgent ones will be on the leading however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you want to view if you wish to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out based on your requirements and next up listed below that you have your basic contact and companies so you can view those whichever way that you have actually called individuals you can see their e-mail addresses uh their business titles their phone numbers facebook twitter whatever kind of account information that you have about them below that you have your options tab so your solution tab is a general kind of details tab which allows you to view your email marketing your legal requirements

Get What Is Api Freshdesk support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is kind of various you will find it in your options tab and listed below the options tab you have your analytics and reports reports are the fundamental general summary of the number of tickets you might have offered what is the ticket volume pattern you can see over here you can get a help desk extensive ticket analysis and you can likewise see your ticket volume trends so you can What Is Api Freshdesk

see on the best side you have your today’s ticket inside so how many tickets you might have sold or so what is the boost or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow representative performance assistance operation and your general account settings over here you can view the progress or the details of a particular employee or a group member and below that you can see your various channels of interaction you can also view your workflow and what type of development you have made what milestones that you have actually reached and how much performance each agent has you can see that from over here going back into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what sort of ticket this is you can change its status you can set its priority and you can also set what type of inquiry it is so what kind of concern it is you can also appoint a particular agent to this question so you can just add a note basically respond

tto this person and now i’m going to just tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the customer so it’s immediately going to type in hi matt rogers that’s the client name this is jane doe what might be the concern with your product i’m just going to send that and now i have responded to this client you can likewise delete your reactions within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a similar kind of action you require to offer to each of your clients again and again you’re going to enter into the solutions tab and over here you can see there is the categories you have basic getting started with us orders and refunds information gifts and coupons and facts and concerns so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see the length of time will delivery take that’s a concern that is frequently asked you can just publish this draft and after that go back to ticketing i’m just gon na as a sample simply select this ticket undoubtedly the question is different but i’m simply picking this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see recommended services and canned types so you’re going to click recommended services and you can see various short articles that are a pre-written answer to a customer concern and you can simply insert that pre-written details into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same type of answers again and again so this is a really easy formula for your agents to follow so they can easily react to e-mails so another fantastic function that freshdesk truly supplies is developing groups so if you click on groups in the admin area you can produce various groups for various functions so if a problem and a ticket is associated with billing you can designate a group member so over here i’ve appointed myself in this group which person might define their role and make them the leader of this kind of billing ticket other than that you can likewise assign different in the group section you can likewise appoint different tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers may have raised a specific scenario and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you guys found this easy to understand and practical and i’ll capture you guys in the next video What Is Api Freshdesk