So we are talking about…Why Freshdesk Is Better Than Zendesk…you can use freshdesk for customer service so let’s get going to begin with you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your details and register for free as soon as you register you’re gon na begin which will pack your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and personalize your aid desk you can verify your email and listed below that you can see you can add your language whatever kind of language you want on your site change the color of your logo so as you can see i’m gon na go with a pink and below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah and so you can update those and next you’re gon na select your support channel so how you can be called via phone email social media chat or kinds and listed below that you can include your client support e-mail so if somebody is going to be calling you you can set that e-mail over here and next up you can invite somebody to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can invite them over here next up over here we have our control panel our control panel shows our
unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that reveals you the trends so if the tickets are selling out much better or even worse it’s going to reveal you a nice pattern and below that you have your consumer satisfaction and you can see the percentage of negative reactions or positive responses even neutral responses and the total actions that you have actually received on the right side you’re gon na have your order of business so something that you need to add to your to-do list you’re gon na add it over here and it’s gon na provide you a good little reminder on your basic dashboard and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s just state let’s arrange them by their status and now you can see high and immediate ones will be on the top nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you wish to view if you want to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and successive below that you have your basic contact and companies so you can see those whichever manner in which you have actually gotten in touch with people you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever sort of account details that you have about them below that you have your options tab so your service tab is a basic sort of info tab which permits you to see your e-mail marketing your legal requirements
Get Why Freshdesk Is Better Than Zendesk support, customer, ticket, software, zendesk,
your service associated announcements so if there is something that is sort of miscellaneous you will discover it in your options tab and below the services tab you have your reports and analytics reports are the standard general introduction of the number of tickets you might have sold what is the ticket volume trend you can see over here you can get a help desk in-depth ticket analysis and you can also view your ticket volume patterns so you can Why Freshdesk Is Better Than Zendesk
see on the right side you have your today’s ticket inside so how many tickets you might have offered or two what is the boost or reduce in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative efficiency assistance operation and your basic account settings over here you can view the development or the information of a particular employee or a group member and below that you can see your various channels of communication you can likewise view your workflow and what sort of development you have actually made what milestones that you have reached and how much performance each representative has you can see that from over here returning into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what type of ticket this is you can change its status you can set its concern and you can also set what kind of question it is so what kind of question it is you can also designate a particular representative to this question so you can simply add a note essentially reply
tto this person and now i’m going to just tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the client so it’s automatically going to enter hi matt rogers that’s the customer name this is jane doe what might be the problem with your product i’m just going to send out that and now i have replied to this customer you can also erase your reactions within 10 seconds so if you slip up you can delete them within a few seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a similar sort of reaction you need to provide to each of your customers again and again you’re going to go into the solutions tab and over here you can see there is the categories you have basic beginning with us orders and refunds information gifts and vouchers and truths and questions so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see how long will shipment take that’s a concern that is often asked you can simply publish this draft and then return to ticketing i’m just gon na as a sample simply choose this ticket clearly the question is different but i’m simply choosing this as a sample and now i’m just going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a consumer on the bottom left you can see recommended solutions and canned kinds so you’re going to click on recommended solutions and you can see different short articles that are a pre-written answer to a consumer question and you can just insert that pre-written details into your reaction and send it without needing to
freshworks, review, chat, tools, reviews, tool, value, crm,
retype the exact same type of responses again and again so this is a very simple formula for your agents to follow so they can quickly react to emails so another terrific feature that freshdesk truly offers is producing groups so if you click groups in the admin area you can develop various groups for various purposes so if a ticket and an issue is associated with billing you can assign a group member so over here i have actually assigned myself in this group which person could specify their function and make them the leader of this kind of billing ticket besides that you can likewise designate various in the group area you can also designate various tickets to different groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers might have raised a specific circumstance and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you people found this easy to understand and practical and i’ll capture you men in the next video Why Freshdesk Is Better Than Zendesk